How We Rate Online Casinos?

As an active company in the casino affiliates industry, Best Arab Casino constantly strives to present nothing but factual information with a hint of personal experience from our writers and experts.

We often get asked what criteria we follow to rate online casinos and decide to add them to our top list. The article below will explain all aspects we consider when we review casinos online.

1. Security & Trust

When featuring an online casino on our site, the first elements we look at are security-related. Players will be spending hundreds or even thousands on these sites, and it is our job to ensure they are trustworthy enough to handle your data and money.

Several factors indicate a trustworthy casino. Below, we will discuss each of them in detail.

License

An online casino that obtains a valid license from any of the bodies mentioned below is considered a legal casino. These regulatory bodies issue laws that enforce fair play, security, and responsible gambling.

Below are the five most prominent regulatory bodies for online casinos.

• Curaçao eGaming (CEG)​
• Malta Gaming Authority (MGA)​
• Gibraltar Regulatory Authority (GRA)​
• UK Gambling Commission (UKGC)​
• Kahnawake Gaming Commission (KGC)

Regulation

All games in online casinos are supposed to be RNG, which means Random Number Generator this is to ensure the fairness of the games. This is why we look for casinos that show proof on their sites that their games are regulated by bodies like eCOGRA or iTech Labs.

SSL Encryption

SSL stands for Secure Sockets Layer, and its role is to encrypt the connection between the casino’s web server and the user’s browser, ensuring that all data transfers are conducted safely without leaks or hacks.

Table Of Content

• 1. Security & Trust
• 2. Games & Betting Selection
• 3. Bonuses & Promotions
• 4- Payment Methods & Payout Speed
• 5- Customer Support
• What Does it Mean When a Casino Lacks One of These Factors?
• Weight Allocation of Casino Ranking Factors
• Casino Ranking Scores Explained

2. Games & Betting Selection

We understand that players want variety, but they also need quality. This is why our job is to find casinos that strike the perfect balance between both.

Casino Games & Providers

When we say “casino games,” we refer to the number of games offered by the casino and their variations. Every casino offers online roulette, but do they provide Lightning Roulette or Speed Roulette?

As for software providers, we always check whether the casino has utilised the services of major names like Evolution Gaming, Pragmatic Play, Ezugi, or other leading companies in the iGaming industry.

Betting Options

Nowadays, almost all online casino sites pay just as much attention to providing sports betting as they do to casino games. We are well aware that Arab players love sports betting, especially when there is a major event like the Champions League Final or the NBA Playoffs.

When discussing betting, we also look out for features provided by the operator, such as:

• Sports Variety: Offering more than just famous sports like football and integrating an extensive eSports betting section.
• Betting Features: Facilitating the betting process for players by offering live streaming, cash-out options, system bets, bet builders, and other features.
• Max Win: Avoiding low win caps on bets. Anything below $50,000 is considered restrictive.

3. Bonuses & Promotions

Online casinos use bonuses as incentives to encourage players to join. While this is true, our job is to look deeper into these bonuses and assess the following:

• Welcome Bonus: How much is it? What is the minimum deposit to qualify? What are the wagering requirements? Is it a 100% match-up or less? How many deposits does it span?
• Wagering: The industry average is between 30x and 40x. Anything above that is considered excessive. The time of expiration is also important. For casino bonuses, a 15-30 day limit is acceptable, while for sports bonuses, a 7-15 day limit is typical. Before that, it can be difficult to fulfil wagering requirements.
• Promotions: How many promotions are there? How often do they add new offers? Are they focused on casinos, or do they cover sports as well?
• VIP/Loyalty Programs: Many Arab players are high rollers and expect special treatment, exclusive rewards, and access to games. This is why we make sure the online casinos we list offer such perks.

4- Payment Methods & Payout Speed

Given that our players live in Arab countries where gambling can be unregulated or casino sites may be blocked by the government, it is one of our priorities when assessing a casino to consider the variety of payment methods it offers for Arab countries.

Payment Methods

Visa, MasterCard, or bank transfers are available in all online casinos, but what we look for are alternatives in case the bank decides to block the transactions. These alternatives are:

• Cryptocurrency: It is decentralised and offers absolute anonymity, making it the most convenient payment method for those who do not want to deal with banks. They are also the fastest. Some popular cryptocurrencies include BTC, USDT, ETH, BNB, and SOL.
• E-wallets: They act as a mediator between the bank and the online casino sites, which is the perfect way to mask your transactions. Some popular e-wallets used among Arabs are MuchBetter, Skrill, Neteller, and ecoPayz.

Payout Speed

It is important to note that the time to receive your winnings can greatly differ from one payment method to another. Cryptocurrencies are the fastest, with money received instantaneously. E-wallets come in second, usually taking up to an hour, but rarely up to 24 hours. Banks take the most time, usually requiring 3-5 business days.

But this is not what we focus on. We care about the time the casino team takes to process your withdrawal and the KYC (Know Your Customer) requirements to complete it. The KYC process can be agonising, but it shows that the casino is trustworthy and protects you, them, and other players. However, some casinos tend to overdo it with the documents they request.

5- Customer Support

Take a look at the table below to see the common channels available to contact an online casino’s customer support and their response time.

The most important factor is that live chat is available 24/7 to solve urgent issues.

Emails are more for formal requests or even complaints and are usually handled by management, which is why a 24-hour response time is considered reasonable.

A WhatsApp number, where the player can send voice notes or pictures and express their issue in a more informal and comfortable way, is always a huge plus in our eyes.

Phone calls are not as important as they used to be, but are still a good addition. As for AI support, we mostly appreciate its presence just to fill in for the real operator who will assist you. AI often knows general rules, information, and the status of your account, thus providing basic assistance.

We also keep an eye on whether the casino has a comprehensive FAQ page covering common questions players ask. A clear T&C section is also a plus.

What Does it Mean When a Casino Lacks One of These Factors?

• License: It means the casino is not operating under any legal basis in any country, and is most likely to scam you.
• Regulation: It may or may not mean that the games are not fair or not RNG, but it does mean that we should check the games manually before trusting the casino.
• SSL Encryption: It means it is much better if you do not share your ID, bank cards, or any personal information with this casino.
• Casino Games: This is up to you. If you are okay with classic games, as long as they are high quality, that’s fine. If you want many options, opt for casinos that offer them.
• Quality Software Providers: The game may be of low quality or may not be fair. Always choose well-known providers for the best experience, especially in live casinos.
• Sports Betting: Again, it’s up to you. If you do not care about sports, then it’s no problem, but if all you do is bet, you should watch out for the features of sports betting offered and choose the best one.
• Bonuses: Having a bonus with unrealistically high wagering is equivalent to not having a bonus. But then again, if you prefer depositing your own money anyway, it doesn’t change much for you, but remember it says a lot about the character of the casino.
• Various Payment Methods: If there are no e-wallets or cryptocurrency payment options, you might have your money stuck within the casino or may not even be able to deposit in the first place.
• Payout Speed: As casino players ourselves, we understand that it is agonizing to wait for the money to be transferred to us. Personally, I cannot wait more than a few hours.
• Customer Support: You will face issues—believe me, even at the best casinos, you are bound to have some problems. This is why efficient, friendly, and available customer support is of utmost importance.

Weight Allocation of Casino Ranking Factors

We have mentioned 5 Casino Ranking Factors, each containing subcategories, but which is more important than the other? Below is a table showing the importance percentage of each criterion out of a total of 100%.

Casino Ranking Scores Explained

• Score 0-1/5: This means the casino will likely scam you. Such casinos would never appear on Best Arab Casino.
• Score 1-2/5: This means the casino may be licensed but offers little else, such as low-quality games or no bonuses. These casinos are also not found here.
• Score 2-3/5: This means the casino is safe and offers a few decent features, but it does not provide much. It could have basic payment methods, bonuses with high wagering, or a small game collection. We prefer not to work with such sites until they show signs of improvement.
• Score 3-4/5: These sites are worth a try, and we do have deals with some of them. They strike a decent balance between bonuses, payment methods, games, and other factors. However, there is still room for improvement.
• Score 5/5: These are the best of the best and often require no advertisement. We are honoured to work with such casinos. They are leading casinos where you will find everything you need.